Terms & Booking Conditions

The Platform is operated by Feev B.V. ("Feev", "we", "us", "our").

Chamber of Commerce (KvK) number: 77003187
Contact: hello@feev.com

You can reach our customer support at support@feev.com or through the help section of the Platform.

Feev acts as an intermediary. We arrange and facilitate your accommodation booking and we process the payment for it. We are not the provider of the accommodation itself.

This means:

• The accommodation services (the room, the stay, and everything connected to it) are provided by the hotel or other accommodation provider (the "Hotel").
• The contract for the accommodation is between you and the Hotel, on the Hotel's terms and rate conditions, which are shown to you before you book.
• Feev arranges that booking, processes your payment, issues your booking confirmation, and assists you as described in these Terms.
• Feev collects payment from you and settles with the Hotel and its suppliers. Feev is the merchant of record for the payment transaction; this does not make Feev the provider of the stay.

Booking

a reservation for accommodation arranged through the Platform.

Member / Membership

a registered Feev account holder; see §5.

Member Rate

a private, members-only rate available through the Platform (§5).

Rate Conditions

the specific terms attached to a rate, including its cancellation policy and whether it is refundable, as shown before booking.

Guest

the person(s) who will stay at the accommodation, who may differ from the person making the Booking.

• You must be at least 18 and able to enter into a binding contract.
• You agree to provide accurate, current and complete information, and to keep it up to date.
• You are responsible for activity under your account and for keeping your login secure. Please tell us promptly at support@feev.com if you suspect unauthorised use.
• We may suspend or close an account that breaches these Terms, is used fraudulently, or misuses the Platform or Member Rates.

• Some rates shown on the Platform are Member Rates: private, negotiated rates available only to registered Members.
• Member Rates are confidential. They are made available on the condition that they are not published, scraped, redistributed, or compared publicly against other channels. We may withdraw access for misuse.
• Membership is currently free to create. We may introduce paid tiers or change Membership benefits in future, with notice.
• Member Rates depend on availability and may change or be withdrawn at any time before a Booking is confirmed.

• You select accommodation, dates, occupancy and a rate, and review the Rate Conditions (price, what's included, and the cancellation policy).
• You provide the Guest details and complete payment.
• Your Booking is confirmed when we send you a booking confirmation. That confirmation, together with the applicable Rate Conditions, is the binding record of your Booking.
• You are responsible for the accuracy of the details you provide (names, dates, special requests). Corrections after booking may not be possible, or may incur charges set by the Hotel.

Special requests (e.g. bed type, early check-in) are passed to the Hotel but are not guaranteed.

• Prices are shown in the currency selected at checkout and, unless stated otherwise, are for the whole stay (total).
• Whether taxes and VAT are included is stated at checkout. Local charges such as tourist or city tax may be payable directly at the property; where this applies, it is shown at checkout.
• You pay Feev for the Booking. Feev then settles with the Hotel and its suppliers.
• Payment is taken by card or other methods offered at checkout (such as Apple Pay or iDEAL). By paying, you authorise the charge for the total shown.

• Each rate has its own cancellation policy, shown clearly before you book and on your confirmation. Some rates are fully refundable up to a stated deadline; others are non-refundable.
• To cancel or change a Booking, use the Platform or contact support@feev.com. The applicable Rate Conditions govern what refund, if any, is due.
• For refundable rates cancelled within the allowed period, we refund the amount due under the Rate Conditions to your original payment method, within 14 days.
• No-shows and early departures are governed by the Rate Conditions and are typically non-refundable.

Right of withdrawal (consumers). Under Dutch law implementing the EU Consumer Rights Directive, the 14-day right of withdrawal does not apply to accommodation services provided on a specific date or for a specific period. Your Booking is therefore binding in accordance with its Rate Conditions from the moment it is confirmed. This does not affect your statutory rights where a service is not provided as agreed.

Because the Hotel provides the accommodation, issues experienced at the property are in the first instance a matter for the Hotel. To help you, you can contact either Feev (at support@feev.com) or the Hotel for assistance, and we will liaise with the Hotel and its suppliers on your behalf to help resolve problems. We cannot guarantee outcomes that depend on the Hotel (such as upgrades, specific rooms, or on-site disputes), but we will make reasonable efforts to assist.

• Comply with the Hotel's rules, check-in and check-out times, and any age, ID or deposit requirements.
• Ensure your travel documents, visas and entry requirements are in order; these are your responsibility.
• You are responsible for damage caused at the property and for charges incurred during the stay (such as minibar or parking) settled directly with the Hotel.

We aim to keep the Platform available and accurate, but we do not guarantee that it will be uninterrupted or error-free. Prices and availability are live and may change before a Booking is confirmed. Obvious errors, such as a clearly incorrect price, do not bind us, and we may cancel and fully refund a Booking made on a manifest error.

Nothing in these Terms limits liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, for fraud, or for consumers' mandatory statutory rights.

Subject to that:

• Feev is responsible for its own role: arranging your Booking, processing payment correctly, and providing the booking service with reasonable care and skill.
• Feev is not responsible for the acts, omissions, quality, safety or performance of the Hotel, or for the accommodation services themselves, which are the Hotel's responsibility.
• Feev is not liable for losses that are not reasonably foreseeable, or for circumstances beyond our reasonable control (force majeure), including failures by the Hotel.
• Where Feev is liable for the booking service, our liability is limited to the total value of the affected Booking, except where the law does not allow such a limit.

We process personal data, including Guest details passed to the Hotel and its suppliers to fulfil your Booking, in accordance with our Privacy Policy, which forms part of your use of the Platform. Payments are processed by our payment providers, and Hotel inventory and fulfilment are provided by our suppliers.

Where you book in the course of a business, including via a Feev for Business organisation account:

• You confirm you are acting for business purposes, and consumer-protection provisions do not apply to the extent permitted by law.
• The person making the Booking confirms they are authorised to bind the organisation and to charge its payment method.
• Cancellation, refund and liability terms apply as set out above, subject to any separate written agreement between Feev and the organisation.
• Invoicing is provided as described in §7 and in the organisation's billing settings.

Please raise any complaint with us first at support@feev.com. We aim to acknowledge complaints promptly and to resolve them as quickly as we can. Consumers in the EU may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

We may update these Terms. The version that applies to your Booking is the one in force when you make it. Material changes will be notified through the Platform or by email. Continued use after changes take effect means you accept the updated Terms.

These Terms and any booking made through the Platform are governed by Dutch law. Disputes are subject to the competent Dutch courts, without prejudice to any mandatory right a consumer may have to bring proceedings in their country of residence or before a competent consumer body.